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CAM Listens and Learns From YOU

by Kate Law, Visitor Services Office & Floor Assistant

4/29/2020

surveys , feedback , CAM Listens , membership , visitor experience

Have you ever completed a survey and wondered how it helped the organization or why they asked certain questions? Perhaps the request came following a recent purchase, joining an organization or attending a special event.  

 

Regardless of who is asking, they typically want to know several pieces of information. How would you rate your overall experience, what was done well, what can be improved, a little bit about who you are and how likely are you to recommend them to a friend? 

 

At the Cincinnati Art Museum, we have those same questions and more in mind every day. In fact, completing surveys for the Cincinnati Art Museum means so much more than those you get from service providers. The CAM strives to be meaningful to our community and your voice can help us reach that goal. That’s why we are launching CAM Listens to more formally connect us to community and visitor voices in all that we do. We want you to know just how valuable your voice is.

 

Listening to our visitors is integral to fulfilling our mission of inspiring people, connecting communities and adding to a vibrant Cincinnati through the power of art. We strive to fully understand the community we serve and our visitors’ wants and needs. Coupled with our expertise, we then work to tailor our exhibits, programs, and events to create impact, foster innovation, and drive community engagement.

 

Special exhibition iPad kiosk surveys, focus groups, member surveys during purchase or renewal, and social media interactions are just a few of the methods for gathering this all-important feedback. In the coming months our general information email will become [email protected] and visual cues will be added around the museum and included in digital communication from the museum. Watch for survey links in our e-news, event and program surveys plus opportunities to participate in online surveys while exhibits are still in the planning phase. Recently visitors weighed in on the upcoming Hanna Wing installation and helped to prototype a related interactive on Nabatean art.  

We want to hear from you!

 

CAM Listens will channel information thereby guiding us to create experiences that inspire. Tell us what you want us to know—we’re listening. We welcome your thoughts. In fact, we rely on them. Our community relies on them.